Cookie Policy

This Cookie Policy explains how Winpalace Casino uses cookies and similar technologies when you visit our website, create an account, use the cashier, redeem promotions, or browse our pages. It also explains the choices you have, how cookie preferences may affect site functionality, and how to contact us with privacy-related questions.

By continuing to use our site, you understand that cookies may be set in line with this policy, your browser settings, and any consent choices you make through our cookie banner or preference tools (when available).

What Cookies Are (And Why Websites Use Them)

Cookies are small text files stored on your device (such as your computer, phone, or tablet) when you visit a website. They help the site remember information about your visit, like whether you are logged in, which language you prefer, or how you move through pages.

Cookies are widely used to:

• Keep websites running smoothly and securely
• Improve performance and reliability
• Understand what content is helpful to visitors
• Personalize your experience, where permitted
• Support marketing and advertising, where permitted

Some cookies come directly from us (first-party cookies). Others are set by service providers we work with (third-party cookies).

How Winpalace Casino Uses Cookies

We use cookies to support the day-to-day operation of the website and to improve your experience over time. Depending on your choices, cookies may be used for:

• Functionality - remembering preferences and helping key site features work correctly
• Security - helping detect suspicious activity and protect accounts
• Performance - improving page load speed and site stability
• Analytics - understanding which pages are used most, and where users may run into issues
• Marketing - showing relevant offers or measuring the effectiveness of campaigns (only where allowed by law and your choices)

Cookies do not typically contain information that directly identifies you by name, but they can be linked to your account or device identifiers in certain contexts (for example, after you log in).

The Cookie Types You May See on Our Site

Different cookies serve different purposes. We may use some or all of the categories below, depending on the page you visit and the features you use.

Essential Cookies (Strictly Necessary)

These cookies are needed for the website to function and cannot be switched off in most systems. They are usually set in response to actions you take, such as logging in, navigating between pages, using account features, or managing secure areas.

Without essential cookies, services like account access, session management, and core site security may not work properly.

Functional Cookies (Preference and Convenience)

Functional cookies help the site remember your choices, such as language settings, region preferences, or interface options. They make the website more convenient and consistent, but they are not strictly required for the site to operate.

If you disable functional cookies, some preferences may not be saved, and you may need to reselect certain settings each time you visit.

Performance and Analytics Cookies (Site Improvement)

These cookies help us understand how visitors use the site, which pages are visited most often, and whether users experience errors. The goal is to improve performance, navigation, and content clarity.

For example, performance cookies can help us learn if a page loads slowly for many users, or whether visitors can easily find account, payment, or promotion information.

Marketing Cookies (Advertising and Measurement)

Marketing cookies may be used to:

• Measure the effectiveness of ads and promotions
• Limit how often you see certain messages
• Deliver content that may be more relevant to you based on browsing behavior

Where required, marketing cookies are used only with your consent. If you choose not to allow marketing cookies, you may still see ads, but they may be less relevant, and we may have less insight into which campaigns are working.

Third-Party Cookies and Services We May Use

Some cookies and similar technologies may be placed by third-party companies that provide services on our behalf. These services can include:

• Analytics providers (to understand traffic and improve site experience)
• Security and fraud-prevention tools (to protect accounts and transactions)
• Advertising and marketing partners (to deliver and measure campaigns, where permitted)
• Payment and cashier-related integrations (to support transactions and reduce fraud risk)
• Customer support tools (to help respond to requests and troubleshoot issues)

Third parties may process data according to their own privacy policies. We recommend reviewing those policies when available, especially if you want more detail about how third-party cookies work.

Cookie Consent: How Your Choices Are Collected and Honored

When required by applicable law, we will request your consent before placing non-essential cookies (such as certain analytics or marketing cookies). This may be done through a cookie banner or cookie preference center.

Your options may include:

• Accepting all cookies
• Rejecting non-essential cookies
• Choosing cookie categories individually

If you change your mind, you can update your settings at any time through available cookie tools on the site, or by adjusting your browser settings (details below).

How to Manage, Disable, or Delete Cookies in Your Browser

You can control cookies through your browser settings. Most browsers let you:

• See which cookies are stored
• Delete cookies
• Block all cookies
• Block third-party cookies only
• Allow cookies only from specific sites

If you disable or block cookies, parts of the site may not function as intended. For example, you may be logged out more frequently, your preferences may not save, and some secure or account-related features may not work reliably.

Helpful starting points (look for “Privacy” or “Site settings” in your browser menu):

• Google Chrome: Settings - Privacy and security - Cookies and other site data
• Apple Safari: Settings - Privacy - Manage Website Data
• Mozilla Firefox: Settings - Privacy and Security - Cookies and Site Data
• Microsoft Edge: Settings - Cookies and site permissions - Cookies and site data

If you delete cookies, you may need to re-enter login details and reset preferences on your next visit.

How Cookie Choices Can Affect Your Experience

Your cookie settings can change what works on the site and how smooth the experience feels. Common impacts include:

• Disabling essential cookies may prevent logging in or using secure pages.
• Disabling functional cookies may reset preferences (like display settings) each visit.
• Disabling analytics cookies may limit our ability to troubleshoot and improve usability.
• Disabling marketing cookies may reduce personalization of promotions and ads.

If you are trying to troubleshoot an issue (for example, a page not loading correctly), clearing cookies and cache can sometimes help. Keep in mind this may sign you out and reset saved settings.

Policy Updates: When This Cookie Policy May Change

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how we operate the website. When we make updates, we will revise the “Last updated” date and may provide additional notice where appropriate.

Last updated: September 29, 2026.

Questions or Requests? Here Is How to Reach Us

If you have questions about this Cookie Policy, or want help understanding your cookie choices, contact our support team:

• Email: support@winpalace.com
• Phone: United States Toll Free: 1-888-835-9940
• Phone: United Kingdom Freephone: 080-823-436-19

For more information about how we handle personal data more broadly, you can also review our website’s privacy resources from the main navigation or through our help channels.